First, the employee will see a visual confirmation that their communication has been successfully submitted. Second, the document owner will receive an email letting them know that a question or concern has been submitted. In that email there will be a link to the case management page where the document owner can view the details of the particular communication. Within the case manager, the document owner can make note of the steps to resolution and close the case. Our intention is not to have the document owner resolve the case within the system, just to document it there. For the record, the document owner will only be able to view cases relevant to the documents they own – so you won’t end up with IT policy owners seeing the details of HR cases.